Returns Eligibility

• The product must be unused, undamaged, and in the original packaging.
• The return request must be made within 7 days of receiving the product.
• The product must not be part of any non-returnable category such as personalized items, perishable goods, or hygiene-related products.

Return Shipping Costs

For faulty or damaged items: Lazmy will bear the return shipping cost.

For change of mind or other reasons: The customer is responsible for return shipping costs.

Refunds

Once we receive the returned item, we will inspect it for eligibility. If the item meets our return criteria, we will process the refund to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable. If you used a discount or promo code on the original order, the refund will be adjusted accordingly.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the replacement.

Non-Returnable Items

• Personalized products
• Underwear and intimate apparel
• Health and hygiene products
• Gift cards

Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a free return and issue a full refund or replacement, depending on your preference.